Customer Delivery Manager


The Customer Delivery Manager is a role located close to the customer that oversees the delivery of services or service technology to a group of Mobica customers. The CDM:

  • leads the Team of Project, Program and Portfolio Managers,
  • builds, maintains and strengthens long term delivery relationship with customers assigned,
  • monitors and evaluates employees performance,
  • establishes policies designed to ensure steady high service performance,
  • proactively identifies improvement areas and evaluates customer feedback to develop
  • quality improvement processes.

The CDM leads both customers and people work on their projects to success by proactive support of any required areas and suggest appropriate directions in business and people management.

Experience required:

To be successful, the Customer Delivery Manager will have a minimum of:

  • 4 year hands on customer relationship experience managing customer account
  • Proven track record of revenue conversion at level of 2-5 millions GBP
  • Experience of managing a delivery team of 50-200 engineers from multiple geographies
  • Proven track record of building customer relationships
  • Demonstrated ability to lead and encourage people to be proactive and learn customer facing skills
  • Very strong technical knowledge (technical background preferred)
  • People management skills
  • Business oriented attitude
  • Be open minded, happy to help by showing right directions
  • Very good soft skills
  • Basic financial acumen to understand and drive necessary improvements in account/project profitability

What do we offer?

  • Competitive salary adequate to your skills and performance
  • Flexible working hours
  • Training programmes
  • Private medical insurance
  • Multisport program
  • English lessons
  • Company social events
  • Weekly cakes and fruits
  • Relocation assistance

#Lipost

If you want to join Mobica Team, send us your CV in English

Please mind that applying to this job means consent on below conditions:

I hereby agree for processing of personal data by Mobica Limited with headquarter in Crown House, Manchester Road, Wilmslow, UK, SK9 1BH whose representative is Mobica Limited Sp. z o.o. Branch in Poland, ul. Skierniewicka 10A, 01-230 Warsaw for current and future recruitment processes. Please be advised that the Data Administrator is Mobica Limited with headquarter in Crown House, Manchester Road, Wilmslow, UK, SK9 1BH whose representative is  Mobica Limited Sp. z o.o. Branch in Poland, ul. Skierniewicka 10A, 01-230 Warsaw, data is collected for current and future recruitment processes.

Data shared with Mobica Limited as part of the recruitment process may be shared with third parties including current ad prospective customers of Mobica Limited and their affiliates. By submitting your personal information to Mobica Limited as part of this recruitment process you are expressly consenting to your personal information being shared with current and prospective customers of Mobica Limited. Without express consent, the data will not be made available to other data recipients in accordance with art.7 Section 6 by the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws from 2016, item 922, with amendments) you are entitled to access your data and correct them. Providing your personal data is voluntary. Please be informed that your personal data may be withdrawn any time through submission of a respective notice via e-mail at rt@mobica.com  

Please note that we will contact only selected candidates.

Location

Bydgoszcz, Poland

Łódź, Poland

Warsaw, Poland

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