Software aids healthcare data quality

During a crisis, acting quickly makes all the difference. Just as COVID-19 became a pandemic, healthcare technology company Sensyne Health quickly jumped in to help. Its objective was to help people track their symptoms to assess their COVID-19 risk, share the required information with doctors to expedite decision-making in critical situations and avoid unnecessary hospital trips that could increase their health risk. Sensyne envisioned an app for the community that is both easy to use and accessible across devices to maximize use, especially among people with poor technology literacy or no access to the internet. Because the solution would contain sensitive healthcare data, it also needed to comply with the EU's General Data Protection Regulation (GDPR) and feature advanced security. Sensyne approached Cognizant to create the digital symptom tracker app.

After analyzing the company’s risky approach to data management using multiple applications, Cognizant Digital Business proposed a strong, centralized analytical platform that would decrease operation risks and production downtime. Using PTC’s ThingWorx Navigate and Windchill platforms, we developed a single data management system with a centralized governance program, providing a single source for verifiable data. This system enables data validation, monitors data ownership, creates audit trails, addresses adverse events quickly, tracks key performance indicators and manages user access privileges.

The system also provides access to data and reports on quality events. Users select the type of report required, and the system displays key information graphically as well as drill-downs on any data points for detailed analysis.

The client now runs a single decision-support and analytics system, reducing its reliance on point-solutions and paper-based processes. Cognizant’s rethinking of the way digital can be leveraged to better manage information is a model for how a digital enterprise can impact operations in a favorable way.